The useful bits
FAQ &
contact.
Ordering, keeping your drinks chilled, allergens, local drops and bigger enquiries.
Can I order more than one pack?
Yes. Add a Matcha Mood, a Coffee Run, another ready-made pack or a custom pack to the same basket. You can also increase the quantity of any pack before sending the order request.
Is this an instant online checkout?
Not yet. Your basket creates one complete order request by email. We then confirm availability, collection or local delivery, date and payment with you.
How long can I keep the drinks?
Every drink is made fresh and must stay refrigerated. Keep it at 5°C or below and consume it by the use-by date printed on the can. Different recipes can have different safe shelf lives, so the can label—not a blanket website promise—is the final guidance.
Where is the allergen information?
The Menu page gives indicative guidance for each drink. Ingredients, milk choice, toppings and suppliers can change, so always check the label on the can. If you have an allergy, contact us before ordering.
Do you deliver?
Flat Out is building scheduled local drops around Knutsford and the surrounding area. Available dates and delivery areas are confirmed when your order request is reviewed.
Can you stock our company fridge?
Yes—starting with a controlled trial of 12 or 24 cans is the sensible route. We can then plan repeat drops around real usage, production capacity and chilled storage.
Can you create a bespoke drink?
Yes. We can develop variations around coffee, matcha and refreshers, or start with a different idea for an event or collaboration. Tell us the flavour and feeling you want to create.
Still need us?
Email us for packs, deliveries, events, collaborations or office fridge drops.